Someone opened or used a gig account in my name: what to do

In the next hour

• Stop any active session. If you can log in, change the password, end all devices, and enable two-factor authentication on the platform and on the email address linked to it.
• Do not log into the account from someone else's device or let them help you "fix it". You need a clean paper trail.
• Screenshot every trip, order, payout and device history on the account. These are evidence if the other person tries to deny it.
• If you feel unsafe, get to a safe location. Coercive or controlling behaviour, including financial abuse through account sharing, is a crime under the Serious Crime Act 2015.

In the next week

• Report the account misuse to the platform. Provide the unauthorised activity and ask for the account to be frozen or returned to you only.
• Report to Action Fraud at actionfraud.police.uk or 0300 123 2040 for identity-related fraud. If coercion or domestic abuse is involved, call 999 if unsafe or 101 otherwise. Refuge's 24-hour line is 0808 2000 247.
• Check your right-to-work position. If someone on a visa that bans self-employment worked on your account, both of you could face serious trouble under the 2025 Home Office crackdown. Get regulated immigration advice before responding to any platform allegation.
• If HMRC has been paid on income you never received, you may need to correct returns. See hmrc sent a letter.

Tools, guides and templates to use

• visa self check — if immigration status is tangled up in this.
• document expiry tracker — set reminders so no one else can sneak a renewal.
• gdpr sar platform — SAR to get full activity and device data.
• platform fraud reclaim letter — to reclaim the account.
• right to work immigration — the substitution and account-sharing rules.

When to escalate

Action Fraud: 0300 123 2040. Refuge 24-hour National Domestic Abuse Helpline: 0808 2000 247. Women's Aid at womensaid.org.uk. Men's Advice Line at mensadviceline.org.uk, 0808 8010 327. Immigration Advice Authority register at iaa.gov.uk. Rights of Women at rightsofwomen.org.uk for employment and family law advice. Police non-emergency: 101.

Related crisis pages

• visa expires next month — if immigration documents are caught up.
• hmrc sent a letter — if HMRC has income data in your name you did not earn.
• passenger assaulted me — if the same situation involves physical harm.

Last reviewed

19 April 2026

Primary sources used:

• Research/Gap/G3.1-right-to-work-immigration.md
• Research/Gap/G6.3-assault-reporting.md