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    A passenger assaulted me: get safe, then get it recorded

    Factual guidanceFresh — reviewed 19 April 2026Sources: 6Next review: 18 July 2026
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    Take this with you

    Dated, pre-fillable checklist + your details — ready to show a rep or solicitor.

    In the next hour

    • Get to a safe location. Do not chase the passenger. Do not argue on camera.
    • If you are in immediate danger or badly hurt, call 999. If the threat has passed, call 101 and get a crime reference number.
    • Preserve the dashcam file or helmet cam clip as the original, unedited. Do not post it anywhere yet. Back it up to cloud storage.
    • Take photos of injuries, vehicle damage, the location, and any witnesses. Get witness phone numbers if you can.

    In the next week

    • Report through the platform app safety route. Keep the ticket number. In London as a private hire driver, operators must action safety complaints within 48 hours and pass potential crimes to police.
    • See a doctor or go to A and E even if you think you are probably fine. Medical records dated to the assault matter for any later personal injury claim.
    • Keep a written incident log: date, time, platform, trip ID, what was said, injuries, police reference, ticket number, medical treatment, missed shifts.
    • Speak to a personal injury solicitor about a claim against the passenger personally or against the Motor Insurers Bureau if vehicle damage was involved and the person is uninsured. You have 3 years from the assault to issue a claim but act in weeks, not years.

    In the next hour

    • Get to a safe location. Do not chase the passenger. Do not argue on camera.
    • If you are in immediate danger or badly hurt, call 999. If the threat has passed, call 101 and get a crime reference number.
    • Preserve the dashcam file or helmet cam clip as the original, unedited. Do not post it anywhere yet. Back it up to cloud storage.
    • Take photos of injuries, vehicle damage, the location, and any witnesses. Get witness phone numbers if you can.

    In the next week

    • Report through the platform app's safety route. Keep the ticket number. In London as a private hire driver, operators must action safety complaints within 48 hours and pass potential crimes to police.
    • See a doctor or go to A&E even if you think you are "probably fine". Medical records dated to the assault matter for any later personal injury claim.
    • Keep a written incident log: date, time, platform, trip ID, what was said, injuries, police reference, ticket number, medical treatment, missed shifts.
    • Speak to a personal injury solicitor about a claim against the passenger personally or against the Motor Insurers' Bureau if vehicle damage was involved and the person is uninsured. You have 3 years from the assault to issue a claim but act in weeks, not years.

    Tools, guides and templates to use

    When to escalate

    Police: 999 emergency, 101 non-emergency. Victim Support at victimsupport.org.uk, 08 08 16 89 111. Personal injury firms that handle gig cases: Fletchers, Irwin Mitchell, Leigh Day. For London drivers, TfL Taxi and Private Hire safety complaints. Criminal Injuries Compensation Authority at cica.gov.uk if the attacker is never caught.

    Last reviewed

    19 April 2026

    Primary sources used:

    • Research/Gap/G6.3-assault-reporting.md
    • Research/Gap/G6.1-personal-injury-claims.md

    Before you leave

    Sources

    • Police 999 / 101
    • TfL private hire operator 48-hour safety complaint rule
    • Limitation Act 1980 (3-year personal injury deadline)
    • Motor Insurers' Bureau mib.org.uk
    • Criminal Injuries Compensation Authority cica.gov.uk
    • Victim Support 08 08 16 89 111
    Fresh — reviewed 19 April 2026