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    Deliveroo terminated my Supplier Agreement: what to do now

    Factual guidanceFresh — reviewed 19 April 2026Sources: 6Next review: 18 July 2026

    Take this with you

    Dated, pre-fillable checklist + your details — ready to show a rep or solicitor.

    In the next hour

    • Save the termination email, screenshot everything, note the exact date and time. The date starts both the internal Deliveroo 3-month window and the ACAS clock.
    • Do not open a new account with a different email. That breaches Deliveroo terms and can count as fraud.
    • Pull evidence for the alleged reason. For order theft or missing orders, that means Deliveroo app screenshots of accepted and dropped times, GPS logs from your phone, photos of delivered parcels, and any restaurant messages.
    • If you are a GMB member, email the Deliveroo branch immediately and ask them to log the case.

    In the next week

    • In the Deliveroo rider app, go to Support, find Supplier Agreement terminated / request review, and use Contact us to open a formal review.
    • Write a short review request: state the allegation, explain why it is wrong, list each piece of evidence, politely ask for reinstatement and an explanation.
    • If you used substitutes recently, stop. Since 17 October 2024 Deliveroo tightened substitution rules and you are fully liable for any substitute actions.
    • Put a reminder in your phone for 80 days after termination. If you have a possible discrimination or union victimisation angle, speak to a union or Bates Wells / Leigh Day before that date.

    In the next hour

    • Save the termination email, screenshot everything, note the exact date and time. The date starts both the internal Deliveroo 3-month window and the ACAS clock.
    • Do not open a new account with a different email. That breaches Deliveroo's terms and can count as fraud.
    • Pull evidence for the alleged reason. For "order theft" or "missing orders", that means Deliveroo app screenshots of accepted and dropped times, GPS logs from your phone, photos of delivered parcels, and any restaurant messages.
    • If you are a GMB member, email the Deliveroo branch immediately and ask them to log the case.

    In the next week

    • In the Deliveroo rider app, go to Support, find "Supplier Agreement terminated / request review", and use "Contact us" to open a formal review.
    • Write a short review request: state the allegation Deliveroo has made, explain why it is wrong, list each piece of evidence by name, and politely ask for reinstatement and an explanation.
    • If you used substitutes recently, stop. Since 17 October 2024 Deliveroo tightened substitution rules and you are fully liable for any substitute's actions.
    • Put a reminder in your phone for 80 days after termination. If you have a possible discrimination or union victimisation angle, speak to a union or Bates Wells / Leigh Day before that date.

    Tools, guides and templates to use

    When to escalate

    GMB Deliveroo branch at gmb.org.uk (members can have GMB submit a review on your behalf under the Deliveroo-GMB agreement). IWGB Couriers and Logistics Branch at iwgb.org.uk. ACAS early conciliation: 0300 123 1100. Bates Wells and Leigh Day for discrimination or trade union detriment claims.

    Last reviewed

    19 April 2026

    Primary source used:

    • Research/Gap/G1.2-deliveroo-appeal.md

    Before you leave

    Sources

    • Deliveroo Supplier Agreement review process
    • Deliveroo-GMB collective agreement
    • Deliveroo substitution rules (17 October 2024 update)
    • ACAS 0300 123 1100
    • IWGB Couriers and Logistics Branch iwgb.org.uk
    • UK GDPR Article 15 (Subject Access Request)
    Fresh — reviewed 19 April 2026