Uber just deactivated me today: what to do right now

In the next hour

• Screenshot the deactivation message, the email, and the date and time. Save them to cloud storage, not just your phone.
• Do not reply to Uber with a panicked wall of text. Do not spam support. You get one clean first appeal.
• Pull every piece of evidence you can find for the alleged reason: dashcam clips, trip screenshots, GPS logs, police reference numbers, receipts, messages.
• Note the exact deactivation date in a calendar. This date starts the 4-month Uber review window and the 3-months-minus-one-day ACAS clock.

In the next week

• Open the Uber Driver app, tap the deactivation banner, and use the in-app "Appeal" button. This is the only route Uber tracks.
• Write a short factual appeal. State the allegation. State why it is wrong or misleading. Reference each piece of evidence. Attach the evidence. Ask for reinstatement and an explanation.
• If Uber replies "decision upheld" without addressing your evidence, contact ADCU, GMB or IWGB and send them the full chain. Ask them to help with a data subject access request about the automated flag or complaint.
• Before day 80 after deactivation, book time with a union rep or law firm to assess whether to start ACAS early conciliation. The hard deadline is 3 months minus one day from the deactivation date.

Tools, guides and templates to use

• turns your deactivation date into the last safe ACAS notification date.
• structures a factual appeal around the allegation type.
• what Uber, Deliveroo and Flex can and cannot do.
• Subject Access Request if Uber will not explain the flag.
• pre-ACAS summary for your union rep.

When to escalate

ADCU (App Drivers and Couriers Union) at appdrivers.co.uk. GMB Union driver line at gmb.org.uk. IWGB Couriers and Logistics Branch at iwgb.org.uk. For London licensed drivers, TfL Taxi and Private Hire complaints at tfl.gov.uk. For legal heavyweight support, Leigh Day and Bates Wells both run gig worker cases. ACAS early conciliation: 0300 123 1100.

Related crisis pages

• if the flag was a photo check.
• if a rider reported you.
• if the issue was pay, not conduct.

Last reviewed

19 April 2026

Primary source used:

• Research/Gap/G1.1-uber-appeal-process.md